Privacy policy

Last updated: 24 September 2026

Muzikexpres operates this store and website, including all related information, content, features, tools, products and services, to provide you, our customers, with a personalised shopping experience (the “Services”). Muzikexpres is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and share your personal information when you visit or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence regarding the collection, processing and sharing of your personal information.

This document provides information about our personal data processing activities. Consent is obtained separately for activities that require explicit consent.

Personal data notice for Türkiye under the KVKK

Data controller: Aktaş Elektronik Müzik ve Prodüksiyon Ticaret Limited Şirketi. For requests concerning the Muzikexpres store, our address is Şahkulu Mahallesi, Şahdeğirmeni Sokak No: 3/A, Beyoğlu / İstanbul, 34000; email: info@aktasmuzik.com; telephone: 0532 285 23 97.

Names, contact and delivery details, and order and payment transaction records are processed for the conclusion or performance of a contract, to handle orders, delivery, returns and support. Invoice and accounting records are processed to meet legal obligations; dispute and security records are processed to protect a right and pursue legitimate interests that do not harm fundamental rights. Data is collected electronically or in writing through our website, order and contact fields, email, telephone and support conversations. Any permission required for non-essential marketing is obtained separately; reading this notice does not constitute marketing consent.

Contact and address details may be shared with carriers for delivery; necessary order and transaction information with payment service providers for payments and refunds; store records with Shopify for infrastructure services; invoice information with accounting service providers; and legally required information with authorised public bodies. Shopify's infrastructure may involve processing abroad. Transfers from Türkiye abroad are subject to Article 9 of the KVKK. GDPR arrangements do not replace obligations under the KVKK.

Under Article 11 of the KVKK, you have the right to learn whether your data is processed and for what purpose; know the recipients to whom it is transferred; request correction of incomplete or inaccurate data, deletion or destruction when the conditions are met, and notification of these actions to recipients; object to an adverse result arising solely from automated analysis; and claim compensation for damage caused by unlawful processing.

You may submit your request in writing to our registered address or by other methods provided for in legislation. You may also contact info@aktasmuzik.com from the email address registered in our system. Provide sufficient information to verify your identity and request; do not send card PINs or unnecessary sensitive information. Requests are resolved within 30 days at the latest. Where an action incurs additional costs, only the tariff set by the Personal Data Protection Board may apply.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or another person or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify you or reasonably be linked to you. Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

  • Contact details, such as your name, address, billing address, shipping address, telephone number and email address.
  • Financial information, such as credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information, such as your username, password, security questions, preferences and settings.
  • Transaction information, such as items you add to your cart or wishlist, purchase, return, exchange or cancel, and your previous transactions.
  • Your communications with us, such as information you share when contacting us or submitting a customer support request.
  • Device information, such as information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information, such as information about your interaction with the Services, including when and how you interact with or navigate them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, for example when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information to us;
  • Automatically through the Services, for example from your device when you use our products or services or visit our websites, and through cookies and similar technologies;
  • From our service providers, for example when they help us provide certain technologies or collect or process personal information on our behalf;
  • From our business partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalising and improving the Services. We use your personal information to perform our contract with you, process payments, fulfil orders, remember your preferences and products of interest, send account notifications, process purchases, returns, exchanges and other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and create a tailored shopping experience, including product recommendations based on your purchases. This may also include using your personal information to better personalise and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and showing online advertisements for products or services on the Services or other websites, based on previous purchases, items added to your cart and other activity on the Services.
  • Security and fraud prevention. We use your personal information to verify your account, provide a secure checkout and shopping experience, detect, investigate or take action against possible fraudulent, illegal, dangerous or malicious activity, protect public safety, and keep the Services secure. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with you. We use your personal information to provide customer support, respond promptly, deliver effective services, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies; investigate or participate in legal discovery; handle potential or ongoing litigation or other legal disputes; and investigate or enforce possible breaches of our terms or policies.

How we share your personal information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, subject to this Privacy Policy. Examples include:

  • Sharing information with Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
  • Sharing information with business and marketing partners to provide marketing services and advertising. For example, we use Shopify to support personalised advertising through third-party services based on your online activity with different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising and marketing based on your online activity across different merchants and websites.
  • Sharing certain information with third parties at your direction, at your request or with your explicit consent, for example to ship products to you or when you use social media widgets or login integrations.
  • Sharing information with our affiliates or other entities within our corporate group.
  • Sharing information in connection with business transactions such as a merger or bankruptcy, to comply with applicable legal obligations including subpoenas, search warrants and similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, or the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you provide to the Services will be transferred to and shared with Shopify and third parties outside your country of residence to provide and improve the Services. To protect, grow and improve our business, we also use certain enhanced Shopify features that draw on data and information from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about those interactions. In these circumstances, Shopify is responsible for processing your personal information and responding to requests to exercise your rights concerning its use for these purposes. For more information about how Shopify uses your personal information and the rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights concerning your personal information through the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of these sites, including the accuracy, completeness or reliability of information they contain. Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those platforms, and may be available for use by us or third parties without limitation. The inclusion of these links does not, by itself, imply our endorsement of the content of those platforms or their owners or operators, unless expressly stated on the Services.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information about children below the age of majority in your jurisdiction. If you believe your child has provided us with personal information, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” personal information of individuals under 16, as those terms are defined in applicable laws.

Security and retention of your information

No security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. Information you send to us may also be insecure during transmission. We therefore recommend that you do not use unsecured communication channels to send sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights concerning your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline a request where permitted by law.

  • Right to access / know. You may have the right to request access to the personal information we hold about you.
  • Right to deletion. You may have the right to request deletion of the personal information we hold about you.
  • Right to correction. You may have the right to request correction of inaccurate personal information about you.
  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, under certain conditions and subject to certain exceptions.
  • Managing communication preferences. We may send promotional emails. You can opt out at any time using the unsubscribe option in those emails. If you opt out, we may still send non-promotional emails, such as messages about your account or orders.

You may exercise these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and other rights you may have, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. To the extent permitted or required by applicable law, we may need to verify your identity before processing a request. In accordance with applicable law, you may appoint an authorised representative to make requests on your behalf. Before accepting such a request, we will require evidence that the representative is authorised to act for you, and you may need to verify your identity directly with us. We will respond within a reasonable period in accordance with applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to complain to your local data protection authority.

International transfers

We may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date and provide any notices required by applicable law.

Contact

You can use the following channels for privacy questions and requests.

Seller: Aktaş Elektronik Müzik ve Prodüksiyon Ticaret Limited Şirketi
Store: Muzikexpres — www.muzikexpres.com
Registered address: Şahkulu Mahallesi, Şahdeğirmeni Sokak No: 3/A, Beyoğlu / İstanbul, 34000
Tax office / number: Beyoğlu / 0410347501
Telephone: 0850 480 44 45
Email: info@aktasmuzik.com